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Front Desk Lead Headquarters

Front Desk Lead

Full Time • Headquarters
Responsive recruiter
Job Type: Full-time     
Department: Events
Reports To: Events Director
Prepared Date: 01/20/2026
 
MISSION:
The Front Desk Lead serves the mission of Sunrise Ranch through conscious, results-oriented stewardship of front desk operations and guest experience. By creating a consistent space of welcome, clarity, and care, this role ensures smooth arrivals, responsive service, and effective coordination across departments. Through attentive leadership and accountable execution, the Front Desk Lead contributes directly to the successful flow of events, guest satisfaction, and the fulfillment of Sunrise Ranch’s greater purpose.
 
KEY RESPONSIBILITIES:
1. Guest Experience & Front Desk Operations
  • Set a welcoming and supportive atmosphere for community members, visitors, guests, and retreat leaders.
  • Serve as a primary point of contact by responding promptly and professionally to phone calls, emails, and in-person inquiries.
  • Direct calls and information requests appropriately and ensure timely follow-up.
  • Process guest check-ins, reservations, payments, and refunds using hospitality software.
  • Handle customer service requests and resolve issues in a fast-paced environment.
2. Front Desk Leadership & Coordination
  • Coordinate daily activities and task assignments for Front Desk and Front Desk Support staff.
  • Ensure all operational details are executed accurately and on schedule.
  • Train and onboard new Front Desk staff as needed.
  • Ensure proper opening and closing procedures are consistently followed.
3. Administrative, Reporting & Inventory Management
  • Produce and maintain reports, records, and related documentation using hospitality software, Microsoft Word, and Excel.
  • Close out event files, ensuring all guest payments are received and properly recorded.
  • Purchase and order items for sale at the Front Desk, monitoring inventory needs.
4. Facility Support & Cross-Department Collaboration
  • Maintain a clean, organized, and welcoming Front Office environment, including the entrance and office areas.
  • Provide operational support to Event Departments as needed, including:
    • Dining Host Support: Assist with meal service and cleanup, dishwashing, table and floor cleanliness, restocking condiments and supplies, and maintaining coffee and tea stations.
    • Housekeeping Support: Assist with cleaning and resetting guest rooms, conference spaces, Pavilion, Living Room, Dining Room, bathrooms, and front entrance areas.
    • Room Steward Support: Assist with meeting room setup according to facilitator needs.
    • Kitchen/Dish Support: Assist with washing cookware and meal dishes as needed.
QUALIFICATIONS / SKILLS:
Core Competencies
  • Strong customer service and interpersonal skills with a guest-focused mindset
  • Ability to remain calm, organized, and professional in a busy, dynamic environment
  • Excellent verbal and written communication skills
  • Strong organizational skills and attention to detail
  • Ability to coordinate multiple tasks and priorities simultaneously
  • Team-oriented approach with willingness to support multiple departments
Minimum Qualifications
  • Previous experience in customer service, hospitality, or front desk operations
  • Basic proficiency with computers and office software (e.g., Microsoft Word and Excel)
  • Experience using or ability to learn hospitality or reservation software
  • Ability to stand, walk, and perform light to moderate physical tasks throughout a shift
  • Availability to work flexible hours as needed, including evenings or weekends
 Preferred Skills & Experience
  • Prior experience in a hospitality, retreat center, hotel, or event-based environment
  • Experience supervising, coordinating, or training staff
  • Familiarity with inventory management and point-of-sale systems
  • Experience supporting food service, housekeeping, or event setup operations
  • Strong problem-solving skills and ability to adapt to changing needs
CONDITIONS:
As a member of the staff of Sunrise Ranch, contributes to the overall success and fulfillment of our mission through:
  • Creative, uplifting expression that inspires others
  • Enthusiastic contribution to the fabric of the Sunrise Ranch community
  • Diligent, productive work that contributes to the Sunrise Ranch team effort
  • Supporting, promoting, and contributing to the vision, plan and work of the Spiritual Director and the Trustees of Emissaries of Divine Light
  • Gives a clear, supportive surround for guests, visitors, and staff
Work hours: Up to 40 hours, which may include nights, weekends, and holidays.
Benefits: Health insurance, dental and vision benefits, paid vacation, and holidays. 
Physical Requirements: Ability to climb stairs, ability to hear and understand instructions and act on them appropriately, ability to see, and ability to lift 25 pounds.
Compensation: $15.50 - $17.50 per hour




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